Support Services
Comprehensive and Innovative Support Solutions
At Koan Risk Solutions, Inc., we are dedicated to providing exceptional support services that not only meet but exceed the expectations of our clients and stakeholders. Our commitment to innovation and modernization ensures that no solution is out of reach. We continuously strive to improve and modernize both existing and new processes to deliver the highest quality of service.
Our Support Services Include:
Case Management
We offer personalized case management services, ensuring each client receives tailored care and support. Our experienced case managers coordinate all aspects of care, providing guidance and assistance throughout the healthcare journey.
Contact Center Operations
Our contact center services leverage advanced technologies, including Computer Telephony Integration (CTI), to enhance communication and support. We provide caller authentication/verification, case/caller de-escalation, and status updates, ensuring each interaction is handled professionally and efficiently.
Ombudsman Services
We provide education on managed care, assistance with navigation through the managed care system, and guidance through the grievance and appeal process. Our ombudsman services support beneficiaries with complex healthcare needs and facilitate the informal resolution of issues through quality improvement health plans.
Travel and Accommodation Coordination
For clients requiring travel and lodging accommodations, especially those involved in the SHOTT program, we coordinate all necessary arrangements, ensuring a smooth and stress-free experience.
Knowledge-Base Building
We develop and manage comprehensive knowledge bases customized to meet the specific needs of our clients. This resource empowers our team and clients with the information they need to make informed decisions and provide exceptional service.
Innovation and Modernization
At Koan Risk Solutions, we believe that no solution is out of reach. Our team is committed to innovating and modernizing processes to ensure that we deliver cutting-edge support services. We continuously seek new ways to enhance our services, leveraging the latest technologies and methodologies to provide the best possible outcomes for our clients.
Expert Collaboration
To achieve desired solutions, we work with a network of subject matter experts who bring specialized knowledge and experience to our projects. This collaboration allows us to address complex challenges effectively and deliver superior results. By leveraging the expertise of our partners, we ensure that our solutions are both innovative and practical.
Why Choose Koan Risk Solutions?
Our team comprises exceptionally talented professionals who are passionate about serving the needs of Hawaii. We combine expertise, innovation, and a deep understanding of the local healthcare landscape to provide unparalleled support services. Our commitment to excellence ensures that we meet and exceed the expectations of our clients and stakeholders.
For more information or to learn how our support services can assist you, please contact us at: koaninfo@koanrisksolutions.com
